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To proceed to use our online contracting and sales services, you declare:

  1. That he is a person of legal age and with the capacity to contract.

  2. That you have read and accept these General Terms of Use / Legal Notice / Data Protection.

User registration procedure

The interested user will request, free of charge, through the registration form their request for user assignment. The request cannot be sent if the interested party does not read and accept the conditions of use of this, and does not fill in the required fields.

It is understood that each of the fields of the form must be exact, precise and true, additionally, the participant assumes the commitment to keep their information updated in the registration section.

The email account will be a valid email account owned exclusively by the user. The email address provided may be used by EIRA FOODS OLIVAR DE CASTRO for the issuance of commercial communications, offers, discounts, etc.

The user will receive in the email account provided a registration confirmation email and the assigned password (this can be changed by the user). The request received signifies the express acceptance of the conditions established by the entity.

We remind you that the conditions of use of your password as a user will be the following:

  • The email account and password of the registered user are personal and non-transferable.

  • The user undertakes to diligently guard and keep the password secret.

  • It will be the responsibility of the registered user to provide due diligence to prevent access and / or use of the services at their disposal by third parties who access or use their identification code.

  • The registered user will be solely responsible for the choice, loss, theft or unauthorized use of any identification code or key and the consequences that may arise from it.

  • The registered user must inform EIRA FOODS OLIVAR DE CASTRO as soon as possible, the loss, theft or unauthorized use of the password that identifies him. This communication will be made in writing to our address or by email to our address.

  • The previous communication will also be required when the user has a simple suspicion of such facts, EIRA FOODS OLIVAR DE CASTRO will proceed in this case to cancel the registered user, without prejudice to the fact that he can start the registration procedure again.

  • The registered user may at any time immediately unsubscribe as a user, without this decision being retroactive, communicating it in writing to our registered office or by email and must identify himself as a registered user with his access code.

User registration will imply their express and unreserved acceptance of all the conditions established in the Legal Notice / General Conditions / Data Protection of EIRA FOODS OLIVAR DE CASTRO

Payment Methods

You can pay for your purchases by the following means:

  • CREDIT OR DEBIT CARD (Visa, Master Card): This method of payment is totally safe, since Visa and Master Card have developed a system to safely make payments on the Internet. The Secure Electronic Commerce system is based on the card issuer (bank or savings bank) identifying the cardholder before authorizing payment online.

Your card details and password are protected by this security system from the moment they are entered.

Once the identification is completed, the Issuer informs EIRA FOODS OLIVAR DE CASTRO that the purchase is being made by the cardholder, so that he or she can complete the process. If the identification has not been satisfactory, the Issuer communicates it to EIRA FOODS OLIVAR DE CASTRO so that it can proceed accordingly.

This window is out of the control of EIRA FOODS OLIVAR DE CASTRO, its Issuer being the responsibility of any incident that may arise with it, and should contact said entity if it encounters this situation.

  • BANK TRANSFER: EIRA FOODS OLIVAR DE CASTRO will provide you with a bank account so that you can make your payment comfortably.

Deadlines / Forms of delivery

You will receive your order (product), by a courier company, within a maximum period of 7 business days, once the purchase is completed and the payment is justified.

If the customer is not satisfied when receiving the product, he must inexcusably indicate it on the delivery note provided by the assigned transport company indicating the anomalies found upon receipt of the product. At the time of receipt, the User must note on the receipt that it has been received "With Damages". If it appears on the delivery receipt as delivered in "Good Condition", your claim may not be satisfactorily addressed.

Shipping costs

Depending on the type of product, weight and destination, the system will automatically calculate the shipping costs of your order, that is, said shipping will depend on the volume of the order. However, if you have doubts about the shipping costs of a specific product, you can consult directly by sending us an email.

Return of products and Right of Withdrawal

To make the return, the product must be in perfect condition and in its original packaging. The client will have a period of 14 calendar days to resolve the sale, as long as the nature of the property acquired allows it. This period will be computed from the receipt by the customer of the purchased goods. It will be understood that the customer has known the right of withdrawal from the entry into the Store, which requires reading and acceptance of these General Conditions, and in any case, from the moment the order is placed. This right of withdrawal will not apply to those products that are personalized or that for reasons of hygiene or other legally contemplated exceptions are not susceptible to withdrawal.

The returns of the orders must be sent to the address of EIRA FOODS OLIVAR DE CASTRO exercising by the client the "Right of resolution", for this the client must send along with the product a letter requesting the return of the product and the reason for this and Attach a copy of the DNI to said letter. EIRA FOODS OLIVAR DE CASTRO will return the amounts received by payment using the same means of payment used for the initial transaction, within a maximum period of 14 calendar days from the date of notification of the withdrawal decision. Thus, to make a return, the customer must take into account the following:

  • This must be done within a maximum period of 14 calendar days after the date of receipt of the product. The return costs will be borne by the customer.

  • The product to be returned must be in its original condition, and without having been used or manipulated.

  • For hygiene reasons, products that have been unsealed after delivery cannot be returned.

  • In case of breakage, the customer must leave a record on the delivery note of the transport company at the time of receipt. In that case they will be replaced by the same product.

  • The client must exercise the "Right of resolution" by sending along with the product a letter requesting, and must accompany this letter a copy of their ID.

  • A product cannot be exchanged because it was not what the customer thought, so please make sure to read the product specifications carefully before ordering. In case of doubt, contact us.

  • The return costs are paid by the customer unless it is a defective product, or error on our part.

  • We are not responsible for shipments seized by customs or other similar entities. Contact the Organizations of your country or area to expand the information on the product you want to purchase in case of doubt.


EIRA FOODS OLIVAR DE CASTRO guarantees the quality of the product, in the legally established terms. The total responsibility of EIRA FOODS OLIVAR DE CASTRO for any concept, will not exceed in any case, the total value of the defective merchandise supplied.

Deficiencies caused by negligence, blows, improper use or manipulation, etc. are not included.

In cases where the use of the guarantee is appropriate and justified, EIRA FOODS OLIVAR DE CASTRO will choose to replace the item with a new one.

The guarantee will lose its value in the following circumstances:

  • If any of the information on this or the proof of purchase is modified, altered or replaced.

  • If the identification number is manipulated, such as the guaranteed article itself without the knowledge of EIRA FOODS OLIVAR DE CASTRO


The purchasing system is subject to current legislation in the country of destination.

Customer Support

In order to help you, we provide you with the following telephone numbers and email address.

Links to other Internet sites

EIRA FOODS OLIVAR DE CASTRO may contain links to other third party pages. Therefore, it cannot assume responsibility for the content that may appear on third-party pages.



  • Be registered without first accepting the General Conditions.

  • Confirm a purchase order when it is not certain that they are actually going to make the purchase, by means of the corresponding cancellation; This action interrupts the proper functioning of the System and is detrimental to the benefits for other users.

Purchasing process

The processes involved in buying through our website are described below.

1. User registration.

The client registers by filling in his personal data and payment information in a form. You register and register in our system with an email address and a password determined by EIRA FOODS OLIVAR DE CASTRO

The sending of this data is carried out in a secure way using an advanced security system SSL (Secure Socket Layers).

These are some of the precautions that we advise our clients should take:

  1. Do not provide your user data or password

  2. Always use our SSL security system.

  3. Always disconnect the browser session after having accessed a security zone or having entered the user or password into the system.

2. Shopping basket.

The customer adds to his shopping cart those products / services that he wishes to buy.

3. Processing of the order.

Once the item selection process is completed, the order is confirmed, and the customer is required to identify himself, if he is previously registered, or otherwise he is asked to register.

This phase is carried out in a totally secure way as it is integrated into our secure server.

4. Sending order confirmation.

EIRA FOODS OLIVAR DE CASTRO will send you an order confirmation by email.

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